SHIPPING & DELIVERY

 

Returns Policy

All purchases can be returned for a refund within 28 days of receipt of your original order. Please note that we cannot accept returns after this period. They will be rejected and returned. Unfortunately, we cannot offer free returns, so you will have to cover this cost.

We will refund the price for which you purchased the item, less shipping costs.

TO MAKE A RETURN:

The easiest option for return is to click on the link for An post and follow the steps.


Please include your original invoice or order number in the package.
Or
  • Send us an email to returns@isabellas.ie explaining that you want to return one or more items. Once we receive the email, we will send you the return address.
  • Pack your item carefully to avoid damage and include your name and order number. (You can send the original invoice that came with your package).
  • We recommend that you use certified mail for your return, since it is your responsibility until it reaches us.
  • Keep your receipt until your refund has been processed.

Please make sure that the labels are intact and that the item has no makeup, tan or deodorant marks. If you return an item to us in unusable conditions, we will have to return it to you.

It may take up to 10 business days for the refund to appear in your bank account.

 

Shipping

  • Shipping to Ireland and Northern Ireland usually takes between 2 and 5 working days from shipment. Shipping cost: €6.00.

Your package will be sent with An post.

PLEASE NOTE

These are approximate delivery times, considering various factors. Generally, our shipments are quite fast, although we recommend placing the order in advance to ensure delivery on time.

(Shipping times may be longer during sitewide promotions, such as Black Friday and the holiday period. For example, for Ireland, expect 4 to 8 business days during these periods. Other regions will also be longer.

CUSTOMS

Please note that there are NO customs charges for Ireland or Northern Ireland.