SHIPPING & RETURNS

Returns Policy

We hope you love your Isabellas pieces, but if something isn't quite right, we're happy to help.

You can return your order within 30 days of receiving it, provided the items are unworn, in their original condition and with all tags attached.

Please ensure that returned items are free from makeup, fake tan, deodorant marks or any other signs of wear. Items that do not meet our returns conditions may be refused, subject to your statutory rights.

Please note: We do not offer free returns. Return postage costs are the customer's responsibility.

How to Return an Item

Option 1 — Return with An Post

For returns from Ireland, you can arrange your return through An Post Click & Post:

https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

Follow the instructions to arrange and pay for your return postage.

Option 2 — Arrange Your Own Return

Alternatively, email us at returns@isabellas.ie and we'll provide the return address and instructions.

Please pack your items carefully and include your name and order number inside the parcel.

We recommend using a tracked postal service and keeping your proof of postage until your refund has been processed.

Extended Christmas Returns 🎄

For all orders placed between 1st November and 31st December 2026, we're offering extended Christmas returns until 15th January 2027.

Our standard 28-day refund policy remains unchanged. If your usual return period has expired, you can still request a return until 15th January 2027 and receive an Isabellas Gift Card for the value of the returned items.

Important: Please include a note inside your return parcel stating "Christmas Return – Gift Card", along with your order number, so we can process your return correctly.

All returns must meet our standard return conditions. This policy does not affect your statutory consumer rights.

Returns & Original Delivery Charges

We offer a 30-day returns policy.

If you cancel your entire order within the statutory 14-day cooling-off period, we will refund the cost of the returned items together with the original standard delivery charge, in accordance with Irish consumer law.

For change-of-mind returns requested between days 15 and 30 under our extended returns policy, original delivery charges are non-refundable.

Original delivery charges are generally non-refundable for partial returns.

This policy does not affect your statutory consumer rights.

Shipping Information

We currently deliver throughout Ireland, Northern Ireland and the European Union.

If your country isn't available at checkout, please contact us at info@isabellas.ie and we'll be happy to help arrange your delivery.

Order Processing

We aim to prepare and dispatch all orders within 1–2 working days.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Ireland & Northern Ireland

  • Shipping cost: €6.00

  • Estimated delivery: 2–5 working days after dispatch

  • Delivery partner: An Post

European Union

We also offer delivery to countries across the European Union.

Shipping costs are calculated at checkout based on your destination and order.

Delivery times vary depending on the country and postal service.

If you need assistance with an international order, please contact info@isabellas.ie.

Important Delivery Information

Delivery times are estimates and may occasionally be affected by postal delays, public holidays or busy shopping periods, including Black Friday and Christmas.

We recommend ordering in advance if you need your items for a particular date.

Customs & Import Charges

Ireland & Northern Ireland

There are no customs import charges for standard deliveries between the Republic of Ireland and Northern Ireland.

European Union

Orders dispatched from Ireland to other EU countries do not normally incur customs import duties.

Please contact us before placing an order if you have any questions about international delivery.